Excursion 12S+AB Lightweight Portable Wheelchair for Adults and Seniors – Ergonomic Lumbar Support, Adjustable Footrests, Supports 300 lbs; 16″ Seat (12″ Rear Wheels)

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1. hopefully helpful Verified Buyer – 6 July 2024

   Arrived w wheel brake falling off. I sent message thru best-wheelchair.com – never got reply several months- then couldn’t return to best-wheelchair.com. Contacted mfg on web. Applied to get repaired – they don’t repair or allow return. Would send me replacement brake after I make complicated application requiring 10 images from all angles. After more months received a brake that did not fit. Used 5 times with 1 brake though not safe. Then that brake fell off too. Cannot use at all now. . Useless but expensive. Waste of money! And absolutely no customer service! You are dealing with a company in Germany with 1 woman who answered phone in USA from home but cannot help you. Don’t buy and if you must, don’t buy through best-wheelchair.com. I should have sent it back right away but best-wheelchair.com suggested to contact manufacturer. Bad idea NEVER responded.
   

2. factoryguy Verified Buyer – 1 September 2024

   We previously used a higher-end “medical grade” chair for years but it finally wore out. The problem was that the old chair was very heavy and was hard to fold, especially for my wife.

   This chair, however, is light, easy to fold up and put in the car. The smaller wheels can be challenging on less-than-perfect city streets, and the handle design is poor for long days pushing it. The hand brakes also have sharp edges that tend to catch your hands when pushing uphills or rougher terrain. I’ll probably just file these down a bit. Overall, though, it is a good product.
   

3. Lambie Verified Buyer – 14 January 2025

   Two weeks old..This is a very nice, well-made, comfortable, and very lightweight wheelchair. However, the piece that holds the foot support in place fell off on its own for no reason. When I called to get that part replaced, I was given a price and shipping charges… hold on, I had it for two weeks and had normal use and that little piece popped off and you want me to pay six dollars for the part and $15 for shipping for something that was not my fault? Bless her heart, the agent went to her supervisor and got permission to ship it to me no charge. Something that should’ve been done right from the start, but I appreciate it. I would definitely buy this wheelchair again if I needed one. I recommend this wheelchair, although not cheap.
   

4. A Customer Verified Buyer – 24 January 2025

   My mother in law 100 years + with dementia loves the chair so much, she’ll get straight out of the car even for doctors appointments to get into it. Great for her posture – In every other chair, even the fancy ones, she slumps. We can fold it up for road trips, wheel it around even long distances without impinging my low back and hip issues. We would buy it again without hesitation – fantastic quality and worth every penny.
   

5. AK-47 Verified Buyer – 23 February 2025

   Luv, luv this transport wheel chair. It folds. It’s light weight. It’s a huge convenience when traveling with your loved one who might have mobility challenges.

   I also purchased, separately, a well-made cloth storage bag that zips and has handles and wheels. The bag can be used to protect the transport wheel chair while traveling or for storage.