It’s great just wish it wasn’t so heavy

We bought this chair to ship directly to my father, who is in his 80s. Amazingly, he was able to setup the chair, but was unable to find the battery which had fallen out of the bottom of this damaged box during transit.

There is no resolution to his clicks, calls, and emails to best-wheelchair.com and Simply Medical. Their Customer Care is "simply" confusing, and no way to treat a disabled veteran who requires this chair.

best-wheelchair.com and Simply Medical have requested that my father box up the chair (without the battery), take it to a shipping company of his choice, pay for the return postage, and then they will consider sending him a new chair. Should he send it back in their damaged box?

Keep in mind, this is an elderly man who needs a wheel chair just to get to the shipping location. This type of fulfillment is unacceptable. Unfortunately, there is no one to speak with by telephone at Simply Medical to agree to a reasonable solution.

Brake freezes up. Had authority to send it back it may expense!
Over $400.00 for return postage. Poor quality for the price. I ordered another lightweight wheelchair for half the price. This one (different brand) seems to be better quality.

I bought this for my great grandma who wanted just a little more independence to get around to places that aren’t just inside of her home, by herself throughout the day. When I opened this wheelchair I was pretty disappointed to see that the wires had been very messily taped together. The worse part of it all is that there is nowhere to plug the charger into the batteries to recharge the wheelchair. I have asked to return this item and they require that the buyer pack up the 50lb wheelchair and pay for the shipping fees, however, the shipping costs as much as the wheelchair and that’s not even including the specialized box UPS has to make in order to ship it back.

I’m so glad I chose this wheelchair! It’s super light and incredibly flexible, perfect for my outdoor adventures. I feel safe using it on different terrains, and it’s a joy to maneuver.

My husband LOVES this wheelchair. He says it's easy to propel, comfortable seat and best of all, it fits thru our narrow mobile home doorways. He's a big guy at almost 300l lbs. and 6 ft & it fits him well. The footrests are adjustable for longer legs. Very easy to fold.